This ensured that the banking experience (as an essential service), remained undisturbed. Among larger entities, there has also been a steady rise in increased requirements for data security. In consumer analytics, there is increasing focus to target the right people, provide customized banking solutions, personalized insurance premiums and predict consumer behavior.

A changing regulatory environment and alternative distribution channels have changed the landscape of this industry. The evolving business model and the emergence of a virtual ecosystem along with new technologies has also contributed to a shift in talent trends. Digitisation was always in focus for the banking industry and with the COVID-19 pandemic, the last 2 years have further pushed the pedal on technology enabled solutions.