THERE ARE NO TRAFFIC JAMS ALONG THE EXTRA MILE!

 Our Program on Customer Service 

CUSTOMERS DON’T THINK IN “OR”, THEY THINK IN “AND”

Only 14 out of 100 marketers believe that they focus on customer centricity and only 11 out of 100 marketers believe their customers would agree to this.” – CMO Council Report.

Organisations that are customer-focused have a culture dedicated to meeting all of their customers’ needs. They ensure all facets of the business prioritize customer satisfaction as the primary concern. Customer-centric companies develop close relationships with their customer base and are deeply invested in customer success.

This program builds an attitude of customer orientation among participants, equips them with a growth mindset and provides practical wisdom to make customer experience from good to great, so that even a setback could be turned around into a comeback.

WHAT PROBLEMS CAN
THIS PROGRAM POTENTIALLY
SOLVE FOR?

Apply growth mindset in the customer context

Understand the threats of not being a customer-centric organization

Develop a customer-centric mindset organisation wide

Understand how to do objection handling & deal with unhappy customers

Build effective communication skills for better interaction with customer

Know how to do effective, value-based solutioning for customer & team members

WHAT THE CURRICULUM COVERS

CONTACT FORM

Do you want to know more about our solutions and journeys? Fill out this form to get in touch.

CONTACT

+91 96723 35243

EMAIL

hello@jombay.com

ADDRESS

201, Tiara Spaces, Baner, Pune.
Hiranandani Gardens, Powai, Mumbai.
Connaught Place, New Delhi.

CONTACT

+91 96723 35243

EMAIL

hello@jombay.com

ADDRESS

201, Tiara Spaces, Baner, Pune.
Hiranandani Gardens, Powai, Mumbai.
Connaught Place, New Delhi.