THERE ARE NO TRAFFIC JAMS ALONG THE EXTRA MILE!
Our Program on Customer Service
CUSTOMERS DON’T THINK IN “OR”, THEY THINK IN “AND”
Only 14 out of 100 marketers believe that they focus on customer centricity and only 11 out of 100 marketers believe their customers would agree to this.” – CMO Council Report.
Organisations that are customer-focused have a culture dedicated to meeting all of their customers’ needs. They ensure all facets of the business prioritize customer satisfaction as the primary concern. Customer-centric companies develop close relationships with their customer base and are deeply invested in customer success.
This program builds an attitude of customer orientation among participants, equips them with a growth mindset and provides practical wisdom to make customer experience from good to great, so that even a setback could be turned around into a comeback.
WHAT PROBLEMS CAN
THIS PROGRAM POTENTIALLY
Apply growth mindset in the customer context
Understand the threats of not being a customer-centric organization
Develop a customer-centric mindset organisation wide
Understand how to do objection handling & deal with unhappy customers
Build effective communication skills for better interaction with customer
Know how to do effective, value-based solutioning for customer & team members
WHAT THE CURRICULUM COVERS
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201, Tiara Spaces, Baner, Pune.
Hiranandani Gardens, Powai, Mumbai.
Connaught Place, New Delhi.