Derick is a seasoned manager. Jane has been a star performer in Derick’s distributed team and has been known to receive high CSAT scores. Recently, Derick has started receiving some escalations from customers about Jane, much to his surprise. Derick wonders

“Just an observation – I think you raise your voice when you get on the Zoom Call. It almost feels like you are conversing with the CAPS LOCK Mode ON. Do you think your team may feel that you are

Covid-19 has been the world’s biggest work from home experiment. And in many places, even after the lockdown, there is a good chance that a chunk of the workforce may start believing that going to the office on ALL DAYS